Context: A woman is calling A1 Moving Truck Hire to rent a truck for a house move.
Questions 1–5: Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer.
(Telephone rings)
Agent: Good morning, A1 Moving Truck Hire, this is James speaking. How can I help you?
Sarah: Hi, I’d like to get a quote for hiring a moving truck for next week, please.
Agent: Certainly. Can I start by taking your name?
Sarah: Yes, it’s Sarah... let me spell that... F-O-R-B-E-S. Forbes.
Agent: Thanks, Sarah. And the address you are moving from?
Sarah: It's 42 Miller Street, Bondi. That’s M-I-L-L-E-R.
Agent: Got it. And what is the best contact number for you?
Sarah: My mobile is 0419 882 563.
Agent: 0419 882 563. And your email?
Sarah: It’s sarah.j@email.com.
Agent: Perfect. Now, when are you planning to move?
Sarah: We’re aiming for Saturday the 14th of July.
Agent: Okay, let me check availability... Yes, we have trucks available on the 14th. Where are you moving to?
Sarah: We are going to Canberra. I think the postcode is 2612? It's a suburb called Griffith, specifically.
Agent: That’s right, Griffith is 2612. That’s quite a long trip. Now, regarding the truck size, what sort of items are you moving?
Sarah: Well, we don't have any large appliances like a fridge or washing machine, as we are selling those. It’s mostly just bedrooms furniture—two beds and some dressers—plus about 30 boxes.
Agent: I see. In that case, our Medium Van should be sufficient. It holds 25 cubic metres. It comes with a trolley and furniture pads to protect your items.
Sarah: That sounds good. Does the price include insurance?
Agent: Yes, we include basic insurance for accidental damage, such as scratches or dents. However, it doesn't cover mechanical breakdown.
Sarah: Okay, fair enough. What is the pricing structure?
Agent: For the Medium Van, it is a base rate of $110 per day. For a trip to Canberra, there is also a mileage charge of $0.45 per kilometre. We also require a $200 deposit, which is refundable when you return the truck. a1 moving truck hire ielts listening
Sarah: I understand. Are there any other conditions?
Agent: Just one main rule: You must return the truck with a full tank of petrol. If it’s not full, we charge a refuelling fee plus a service charge.
Sarah: Okay, I can do that. So, for one day, with the mileage... what do you think the total will be?
Agent: Let me calculate. It’s roughly 300 kilometres return... plus the daily rate... minus the deposit... You’re looking at approximately $385 for the day.
Sarah: That fits the budget. I’d like to book it.
Agent: Great. How would you like to pay the deposit?
Sarah: I’ll pay by credit card.
Agent: Wonderful. Let me just take those details...
Complete the form below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
A1 MOVING TRUCK HIRE BOOKING FORM
(Before you hear the rest of the conversation, you have some time to look at questions 7 to 10.)
[Pause 30 seconds]
Receptionist: Now, I just need to take the address details for the move. Where will the truck be going?
Michael: We are moving from 24 Hilltop Crescent, that’s in the northern suburbs. And the new house is in Greenfield Park.
Receptionist: Hilltop Crescent... I know that area. It’s a bit narrow, isn't it? We had a customer there last month who couldn't get the truck into the driveway because the entrance gate was too narrow.
Michael: Oh, really? I’m a bit worried now. I haven't measured the gate. It’s quite an old property.
Receptionist: It might be worth checking. What usually happens is that if the truck can't fit, you have to park on the street. But if you have strict parking restrictions in your street, you might need a council permit to park the truck there.
Michael: I see. I’ll check with the council today. Are there any other common issues?
Receptionist: Just make sure you check the truck for scratches before you drive away. We provide a checklist form. Last year we had a customer who didn't mark a dent on the bumper, and when they returned it, there was a dispute about who caused the damage.
Michael: I understand. I’ll be careful to inspect it.
Receptionist: Excellent. One final thing regarding the driving license. You do have a full license, correct?
Michael: Yes, I do.
Receptionist: Just remember that if you have any accidents Context: A woman is calling A1 Moving Truck
A1 Moving Truck Hire (sometimes referred to as "Giant Truck Moving Company") is a common IELTS Listening Section 1 practice topic focused on form completion. Below are study posts tailored for students looking to practice this specific test. Study Guide: A1 Moving Truck Hire Form Completion This section typically requires filling out a Customer Quote Form with specific details like names, dates, and measurements. Key Details to Listen For: Customer Name: Pickup Address: 15 Neal St, Springfield. Phone Number: 0487590122. Truck Size: 4-meter truck (commonly confused with 3-meter). $24 per hour, excluding the Optional Extras: Air conditioning. Destination: Pickup Location: Airport branch. Driver Requirements: Youngest driver must be 28 years old with an Australian Answer Key Reference
If you are checking your practice test results, here are the standard answers for this task: Expected Answer 1. Address 0487590122 3. Truck Type 4. Hourly Price 5. Excluded Cost 6. Extra Selected air conditioning 7. Traveling to 8. Pickup from 9. Youngest Age 10. License Issue Australian Practice Resources
You can find full transcripts and audio for this practice test on platforms like: IELTS Training Online for complete audio scripts. for "Giant Truck Moving Company" variants. for the A1 Moving Truck Hire Customer Quote Form. practice quiz based on these details to test your memory?
Post Title:
IELTS Listening Practice: A1 Moving Truck Hire (Section 1 – Form Completion)
Posted by: IELTS Trainer Kate
Topic: Real scenario – hiring a moving truck
The "A1 Moving Truck Hire" listening task is a classic example of IELTS Listening Part 1, which typically involves a transactional conversation between two people, such as a customer and a service provider. Task Overview: The Customer Quote Form
In this specific exercise, a customer named Meg Smith contacts a truck rental company to receive a quote for moving her belongings. The task requires candidates to complete a "Customer Quote Form" while listening to the audio. Key Information and Typical Answers Customer Details: , residing at 15 First Street, Springfield.
Rental Logistics: She selects a 3-metre truck for a hire duration of 8 hours.
Pricing & Extras: The hourly price is discussed, but candidates must note that this price does not include the fuel cost or insurance.
Branch Location: The truck is to be picked up from the Central branch.
Licensing: There is a requirement regarding the driver's license (often issued in a specific country like Australia or the UK) and the age of the youngest driver. Common IELTS Listening Strategies
To succeed in tasks like "A1 Moving Truck Hire," test-takers use several specific strategies:
The "A1 Moving Truck Hire" is a common Section 1 (Part 1) IELTS listening practice task involving a customer filling out a quote form for a vehicle rental. Customer Quote Form Details
The task typically requires test-takers to complete a form with "NO MORE THAN TWO WORDS AND/OR A NUMBER" per answer. Based on past exam papers, the form often includes: Example Name: Address: 15 High St, Springfield (Answer: High). Telephone (Mobile): 0412 883 440 (Answer: 0412 883 440). Truck Type: The 3-metre truck. Price (Hourly): $30 (Answer: 30).
Price Note: Does NOT include the petrol or fuel (Answer: petrol/fuel). Optional Extras: Trolley (Answer: trolley). Travelling to: Hamilton (Answer: Hamilton). Pick-up Branch: The Central branch (Answer: Central). Length of Hire: 8 hours. Age of Youngest Driver: 25 years (Answer: 25). License Issued in: England (Answer: England). Test Strategy for Section 1
As a social context conversation, Section 1 often uses specific "distractor" techniques:
Self-Correction: The speaker might give one phone number or price and then immediately correct themselves (e.g., "Oh wait, it's actually $35...").
Spelling: Names of streets or towns are frequently spelled out letter by letter.
Titles: If a title like "Mr." or "Mrs." is provided, it should be included if it's part of the required answer.
You can find full practice materials, including audio and transcripts, on educational platforms like IELTSMaterial or Studocu. IELTS Listening: English Names
Here’s a useful write‑up for anyone preparing for the IELTS Listening section, specifically focusing on a common topic: hiring a moving truck (e.g., “A1 Moving Truck Hire”).
Agent: Good morning, A1 Moving Truck Hire. How can I help you?
Customer: Hello. I need to hire a truck for a house move. Complete the form below
Agent: Certainly. Can I take your name first?
Customer: Yes, it's Sarah Jenkins.
Agent: And a contact number?
Customer: 07700 954321.
Agent: When do you need the truck?
Customer: On the 15th of September.
Agent: And what size truck? Small, medium, or large?
Customer: We don't have much furniture — just a bed, sofa, and some boxes. What do you recommend?
Agent: A 6-metre truck should be fine.
Customer: OK, the 6-metre then.
Agent: Which branch will you collect it from?
Customer: The Northgate branch, please.
Agent: Fine. The medium truck is $85 per day.
Customer: That's reasonable. Do you provide padding or blankets for furniture?
Agent: Yes, we have protective blankets for hire. But we include a trolley for free.
Customer: Great. I'll take the blankets. What about insurance?
Agent: Basic insurance is free, but we recommend premium cover.
Customer: I'll take the premium option.
Agent: OK. Your booking reference is A1-MOVE-482.
Customer: Thank you.
The IELTS Listening test (specifically Sections 1 and 2) focuses on transactional and social survival English. Renting a moving truck or van is a realistic task someone might do when changing apartments or offices. The "A1" prefix usually denotes a company name (e.g., "A1 Moving" or "A1 Truck Hire") to make it sound professional and first-rate.
By understanding this specific context, you can predict the vocabulary before you hear the audio.
In this dialogue, the examiner will change the numbers or details.