Avaya Jtapi Programmer 39-s Guide

Avaya provides extensive tables of TsapiError codes (e.g., ERR_PROV_NO_PERMISSION, ERR_RESOURCE_UNAVAIL). The guide explains exactly what each means and how to recover.

Goal: Log an agent into a skill group and set their work mode.

This uses Avaya-specific extensions:

AvayaTerminal terminal = (AvayaTerminal) provider.getTerminal("agent123");
AvayaACDAddress acdAddress = (AvayaACDAddress) provider.getAddress("skill1");
// Log in the agent
acdAddress.login(terminal, "agent123", null, null);
// Set to Auto-In (ready to take calls)
acdAddress.setWorkMode(terminal, AvayaACDAddress.WORK_MODE_AUTO_IN);

Avaya’s implementation uses specific Java packages:

• avaya jtapi programmer 39-s guide

AvayaTerminal terminal = (AvayaTerminal) provider.getTerminal("agent123");
AvayaACDAddress acdAddress = (AvayaACDAddress) provider.getAddress("skill1");
// Log in the agent
acdAddress.login(terminal, "agent123", null, null); Avaya provides extensive tables of  TsapiError  codes (e
// Set to Auto-In (ready to take calls)
acdAddress.setWorkMode(terminal, AvayaACDAddress.WORK_MODE_AUTO_IN);
 Goal: Log an agent into a skill group