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You cannot simply download the OVA file and deploy it without preparation. Ensure you meet these prerequisites:
| Problem | Solution | |---------|----------| | "Access Denied" on Customer Connect | Your account lacks a valid vSAN Stretched Cluster license. Contact your VMware reseller or account manager. | | Wrong version downloaded | Always expand the exact vSAN version you are running. Do not assume the latest version is backward compatible. | | Download slow or failing | Use a download manager. Alternatively, use the "Download via Backup URL" option provided on the product page. | download vsan witness appliance
Open your browser and go to: https://customerconnect.vmware.com/ You cannot simply download the OVA file and
Note: Do not use Google’s cached old links to “my.vmware.com” as they may redirect improperly. Open your browser and go to: https://customerconnect
Even experienced administrators make these errors. Avoid them:
If you have vSphere 7.0 Update 1 or newer, you can download the Witness Appliance directly without visiting the Customer Connect portal:
25 Jun 2025
