Genetec Config Tool Default Password Info

  • Store new credentials in a vault and tag records with device ID and change date.
  • Verify video streaming and recording per camera.
  • Roll back plan: retain backups and previous config in case network or firmware incompatibility arises.

    • When the Config Tool is launched to manage the local server instance without connecting to a centralized Security Center directory:

    Ransomware groups have learned to target video management systems (VMS). If they find the Config Tool with a default password, they can delete or encrypt video archives immediately, increasing the pressure to pay the ransom.

    The default login for the Genetec Config Tool immediately after a fresh installation is the username Admin with a blank password.

    For specialized hardware like the Synergis appliance, the default credentials are admin and softwire. Streamvault appliances typically use Admin and admin for full system access. Managing Default Credentials genetec config tool default password

    Genetec strongly recommends changing these default passwords immediately to secure your system.

    Changing the Password: To update the Admin password, open the User Management task in Config Tool, select the Admin user, and click Change Password under the Properties tab.

    Resetting a Forgotten Password: If you are locked out of the Server Admin, you can reset it by manually editing the GenetecServer.gconfig file. In this file, you must find the or element and set it to a new value while setting encrypted="false". Store new credentials in a vault and tag

    Database Reset: For more complex scenarios, the password can be reset by running a specialized SQL script against the Directory database to overwrite the Admin user's password field. Standard Default Credentials Table Device/Component Default Username Default Password Security Center (Initial Install) (Leave Blank) Synergis Appliance Streamvault Appliance (Admin) Streamvault Appliance (Operator) Streamvault (Server Admin) genetecfactory Logging on to Security Center through Config Tool

    For a new installation of Genetec Security Center, the default credentials for the Config Tool are a username of Admin and a blank password. You should leave the password field completely empty to log in for the first time. Default Credentials by Component

    Depending on the specific Genetec hardware or service you are accessing, the default credentials may vary: Security Center Config Tool / Security Desk: Username: Admin Password: [Blank] Synergis Cloud Link (Appliance): Username: admin Password: softwire Streamvault Appliance: Username: Admin When the Config Tool is launched to manage

    Password: admin (or as printed on the physical appliance label) Server Admin (Web Interface):

    Set during initial software installation; if not set, it may be blank or require a reset if lost. Initial Setup & Security Best Practices

    Security Report: Genetec Config Tool Default Credentials

    Report Date: October 26, 2023 Classification: Public / Security Advisory Subject: Default Password Management for Genetec™ Security Center Config Tool