To report issues or provide feedback on the Goodgame Empire Test Server, you must use the designated English-only forum, as there is no direct customer support for this server. The test server is only online during specific testing phases, and all feedback is directed to the Quality Assurance (QA) team for review. How to Access the Reporting Forum
Locate the Banner: In the test server game client, look for the 'Empire Test Server' Banner.
Find the Forum Link: Clicking this banner will reveal a Forum button that redirects you to the official feedback and bug reporting section.
Language Requirement: All reports must be written in English to ensure the global QA team can process them efficiently. What to Include in Your Report
To make your report effective for the QA team, consider including: goodgame empire test server
Type of Issue: Clearly state if it is a bug (functional error), a balance issue (e.g., event difficulty), or a UI suggestion (e.g., the attack screen).
Steps to Reproduce: Explain exactly what you were doing when the issue occurred so developers can replicate it.
Visual Evidence: If possible, provide screenshots or descriptions of the specific menus or icons involved. Important Test Server Rules
No Refunds: The shop is active on the test server, but there are no guarantees or refunds for any purchases made. To report issues or provide feedback on the
Data Resets: Accounts, resources, and premium currency can be deleted or reset at any time without prior warning.
Limited Availability: The server is only accessible when a new update (like the Samurai Invasion or Shapeshifter events) is being prepared for the live servers.
For further community discussion or to see if others are experiencing similar bugs, you can also check the Goodgame Empire Subreddit or the official Goodgame Studios Forums.
Here’s a concise write-up on the GoodGame Empire Test Server based on common knowledge among players (since official public documentation is limited): The live game’s global chat is full of
The live game’s global chat is full of trade spam and drama. The test server’s chat? It’s a war council of veterans. These are players who’ve memorized attack formulas and debate 0.5% stat changes for hours. Newcomers are welcome, but expect blunt feedback: “Your wall design lost to a scout attack. Try again.”
You’ll also get direct access to developers during open feedback periods. Ever wanted to tell the devs that their new “Rune of Instant Regret” is pay-to-win garbage? Here’s your chance — and they actually listen (sometimes).
| Feature | Live Server | Test Server | |---------|-------------|--------------| | Save persistence | Permanent | Temporary (wiped periodically) | | Resource availability | Standard progression | Often boosted (e.g., free rubies, instant build) | | Player population | High | Low to medium | | Stability | High | Variable (may crash or lag) | | Customer support | Full | Limited or none | | In-app purchases | Real money | Disabled (or free premium currency) | | Game version | Stable release | Pre-release / experimental |
⚠️ Note: Rubies and items obtained on the test server do not transfer to the live server.
If you are hesitant to start over, even on a boosted server, consider these benefits:
Invite a friend from your live alliance to the TS. Recreate your real-world castles as closely as possible (same wall levels, same trap layouts). Then, attack each other using the new patch mechanics. You will learn exactly what beats your current defense before the patch hits live.
