Matte Assist Ml Render Failure Mocha Pro Verified

Once you have resolved the immediate failure, adopt these best practices to avoid recurrence:

Launch Mocha Pro and re‑activate license.

Restart Mocha Pro – it will re‑download models (requires internet).

If behind a corporate firewall, allowlist: *.borisfx.com, *.amazonaws.com (model hosting).

Last Updated: October 2024
Applies To: Mocha Pro 2023, 2024, and 2025 (Plug-in & Standalone) | Adobe After Effects | Foundry Nuke | Blackmagic Fusion

Subject: Render Failure when using Matte Assist ML in Mocha Pro (Verified Issue) matte assist ml render failure mocha pro verified

Body: To the Boris FX Support Team,

I am submitting a verified bug report regarding the Matte Assist ML feature in the latest version of Mocha Pro. Once you have resolved the immediate failure, adopt

Issue Description: I am experiencing a consistent render failure when attempting to generate clips with the Matte Assist ML module active. The process begins but fails shortly after initialization, resulting in a black screen or an immediate crash of the render queue.

Verified Steps Taken: I have verified that this is not an issue with my source footage. Launch Mocha Pro and re‑activate license

Please advise on the next steps to resolve this render failure.

Provide the following to support@borisfx.com:

System report: CPU, GPU, RAM, OS version, driver version.

Host application & version (e.g., After Effects 2025, build 25.2).

Mocha Pro version (Help → About).

Sample footage (if not confidential).

Screenshot of exact error dialog.

Support will escalate to engineering if the ML runtime (ONNX Runtime + custom Boris FX layers) shows a verified incompatibility with specific GPU hardware (e.g., Intel Arc, some older AMD GPUs).

Matte Assist Ml Render Failure Mocha Pro Verified

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