After resetting, you will be logged out of all active sessions except the current device.
You will be presented with a form asking for your DSV username or email address.
Hello [Name],
We received a request to reset the password for your DSV account associated with [email/username].
For security reasons — especially given your access to delivery verification records, customer signatures, and shipment details — you must create a new password immediately. reset password dsv
You should not need to reset password dsv every week. Use these strategies to stay productive.
Open your browser and go to the official DSV login URL. Never use a third-party link. The standard customer URL is:
https://my.dsv.com (or your regional variant, e.g., my.dsv.dk for Denmark). After resetting, you will be logged out of
What if the automated “Forgot Password” link fails or you haven’t set up recovery options? You need human intervention.
DSV employees often use a centralized identity management system (such as Azure AD/Microsoft 365). You will be presented with a form asking
Sometimes the self-service flow breaks. The most common error is: “No recovery information on file.” If that happens, you cannot use the automated method. Here is the alternative plan.