Teamskeet Premium Accounts 2 October 2019 Updated

| Tier | Support Channel | SLA Response Time | Dedicated Account Manager | |------|----------------|-------------------|---------------------------| | Starter | Email & chat (business hours) | ≤ 4 hours | No | | Pro | Email, chat, phone (business hours) | ≤ 2 hours | Yes (regional) | | Enterprise | 24/7 phone, email, chat, priority ticket queue | ≤ 30 minutes | Yes (global) |

All Premium plans include a knowledge‑base and on‑boarding webinars. Enterprise customers receive quarterly business reviews (QBRs) and a technical account manager (TAM).

Every file upload gets a full version history. Users can revert to any prior version, compare changes side‑by‑side, and add comments tied to specific revisions.

A 30‑day free trial is available for the Pro tier; existing users can request the trial from the Support portal.