The Hardware Information Does Not Match With Your Dongle Please Contact Autodata | NEWEST |

Subject: Urgent: Error 0xXXXXXXXX - "Hardware info does not match with dongle" - License Key #[Your Dongle ID]

Dear AutoData Support,

Our workshop is currently unable to access AutoData due to the error: "The hardware information does not match with your dongle. Please contact AutoData." Subject: Urgent: Error 0xXXXXXXXX - "Hardware info does

Dongle S/N: [Insert number] AutoData Version: [e.g., AutoData 2018 v3.45] Operating System: Windows 10 Pro 22H2 Recent changes: We replaced a faulty RAM stick last week (no motherboard change).

We have already tried reinstalling Sentinel drivers, changing USB ports, and testing on another PC (same error). Please advise on how to reset the hardware binding or provide a license reset file. Reinstall AUTODATA software : Use the latest installer

Thank you for your urgent assistance.

  • Reinstall AUTODATA software: Use the latest installer provided by Autodata; follow vendor instructions for uninstall → reboot → install.
  • Check for multiple installations: Remove old versions and leftover files (if comfortable editing registry/files) or use vendor cleanup tools.

    • If none of the above works, the error message is correct: You must contact AutoData directly. Do not ignore this – continued failed attempts may temporarily lock your dongle. If none of the above works, the error

    Unlike subscription-based cloud software, AutoData uses a "node-locked" license model for many of its legacy or offline products. This is designed to prevent one workshop from buying one license and installing it on ten different computers using the same dongle.

    However, legitimate scenarios trigger this warning:

    Before you email AutoData support, run through these quick checks. In many cases, the problem is local to your PC, not the license server.