There is rarely a user-updatable firmware for the HD960. If you experience connection issues:
Because the native Vitade software is basic, you should use these free, powerful alternatives for editing and viewing. vitade hd960 software
Before diving into the software, let’s clarify what the hardware is. The Vitade HD960 is typically sold as an "Action Camera" or "Waterproof Sports Cam." It records video at resolutions up to 1920x1080 (1080p) at 30 frames per second. It uses a MicroSD card (up to 32GB or 64GB, depending on the revision) and relies on a rechargeable lithium battery. There is rarely a user-updatable firmware for the HD960
Common uses include: