| Problem | Solution |
| :--- | :--- |
| Camera won't connect to WiFi | 1. Ensure you are using a 2.4GHz network, not 5GHz.
2. Ensure the WiFi password is correct.
3. Bring the camera closer to the router during setup.
4. Reset the camera (see below). |
| "Device Offline" message | 1. Check if the camera has power.
2. Check if your home internet is working.
3. Restart the router. |
| Video is lagging/blurry | 1. Check internet speed.
2. In App Settings, lower the video resolution to "SD" (Standard Definition) to save bandwidth. |
| Can't find the App | If the QR code in the manual doesn't work, search the store for the apps listed in Step 2 above. |
Once connected:
If the camera freezes or refuses to connect: wireless mini camera model q15 setup work
A low battery during firmware updates will brick the device. Charge the Q15 for at least 2 hours via a standard 5V/1A USB wall adapter (avoid fast-charging blocks, which can overheat the tiny battery). | Problem | Solution | | :--- |
Before powering on, fully charge the camera using the provided USB cable. MicroSD card formatting : Go to settings →
To view the camera remotely (away from home), the Q15 must join your 2.4GHz Wi-Fi network (note: 5GHz is not supported by most mini cameras):