Because this feature is built into NetViewer MP, the Dial 100 functionality is optimized for collaboration. If a Level 1 agent cannot solve the issue, they can "dial" in a Level 2 specialist instantly. The handover is smooth; there is no need to disconnect the customer and start a new session. This collaborative "swarming" approach is far more efficient than the tiered escalation models of the past.
For support centers, Average Handling Time is a critical KPI. The time saved by not having to spell out "H as in Hotel, T as in Tango" for a session code is significant. With Dial 100, the connection is nearly instantaneous. This allows agents to resolve more tickets per hour, directly impacting the ROI of the support department. netviewer mp dial 100 better
Finally, the ROI argument. The NetViewer MP Dial 100 costs approximately $400–$600 USD depending on the configuration. A single emergency service call for an out-of-warranty machine typically costs $2,000 (travel + time + parts). If the MP Dial 100 prevents just one unnecessary truck roll per year, it has paid for itself. Because this feature is built into NetViewer MP
It is "better" financially because:
Legacy POS terminal networks
Disaster recovery sites
Modern SCADA systems (like Ignition, WinCC, or FactoryTalk) expect native TCP/IP connectivity. The NetViewer MP Dial 100 handles serial-to-Ethernet conversion seamlessly. It is "better" because it operates as a protocol gateway, not just a modem. Legacy POS terminal networks